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Aware of Intermittent Failures for multiple emails or attachments

Mar 04 at 03:20pm UTC
Affected services
Colligo Email Manager Outlook Add-In Infrastructure

Resolved
Mar 04 at 03:20pm UTC

Colligo has been made aware that for some customers, multiple email filing was failing. This resulted in a 0 of 0 status on the upload and later email notification for the failure.

Colligo has identified that an Internal token had expired and resulted in the intermittent failure. This has now been updated and additional monitoring put in place.

Failed emails category colour would remain grey - this indicates the email has failed and the upload can be retried by the end user.